Slamming.

If you have a complaint about slamming and one of our members has been unable to resolve your complaint we may be able to help. We impartially investigate complaints about slamming in relation to the Ofcom Code of Practice on mis selling. Please check the how to complain area of our website to find out when we can accept a complaint.

Unsung Sucesss Story 

During his delivery of the Ofcom Annual Lecture, Ed Richards, Ofcom's Chief Executive, praised the work done by Otelo.

"The dispute resolution system we have for the communications sector today - where a customer is in disagreement with their supplier - has been successful in giving consumers access to independent and expert redress at no cost to them.", "Increasingly it is looked to as a model by other sectors". "In many ways it is an unsung success story."

He also announced an important change to the maximum time service providers are give to resolve complaint before a consumer can take a complaint to the Ombudsman and plans to improve awareness of the Service.

"..it takes too long before consumers can use the system and not enough people know about it.".  "So we will shortly be making proposals to shorten the maximum period a consumer has to wait before unilaterally invoking the system to eight weeks. At the same time we will consult on a range of new measures to ensure that companies' inform consumers properly of their rights to independent dispute resolution".

The full text of the lecture can be viewed on Ofcom's website at

http://www.ofcom.org.uk/media/speeches/2007/10/annuallecture