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Yes. There are some areas of complaint that we are not allowed to deal with. These are:
- products or services that are not rented or bought from member companies;
- the location of telegraph poles and mobile phone masts;
- cable and wiring inside your property;
- the content of internet sites- such as adverts or pop- ups;
- the content of calls, emails, text messages, or any other type of message;
- complaints about premium rate service providers - such as competition or voting lines starting with an 09 number;
- problems that we think would be better dealt with by courts, arbitration services or other complaints procedures;
- problems that are already being dealt with by courts or other complaints procedures;
- employment and staff issues in member companies;
- cases that we consider unjustified or malicious;
- commercial decisions made by member companies about whether to provide a product or service, and the terms under which they may be provided - such as the prices charged for monthly line rental;
- disagreements between providers of telecoms services about providing those services.
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