Office of the Telecommunications Ombudsman Podcast
  Site Location: What we do - What we can't handle
Member of BIOA
  Is there anything we cannot deal with?

Yes there are some areas of complaint that we are not allowed to deal with. These are;

  • products or services that are not rented or bought from member companies;
     
  • the location of telegraph poles and mobile phone masts;
     
  • cable and wiring inside your property
     
  • the content of internet sites
     
  • the content of calls, emails, text messages, or any other type of message
     
  • complaints about premium rate service providers;
     
  • problems that we think would be better dealt with by courts, arbitration services or other complaints procedures;
     
  • problems that are already being dealt with by courts or other complaints procedures;
     
  • employment and staff issues in member companies;
     
  • cases that we consider unjustified or malicious;
     
  • commercial decisions made by member companies about whether to provide a product or service, and the terms under which they may be provided; and
     
  • disagreements between providers of telecoms services about providing those services.

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Annual Report 2007

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