Yes. There are some areas of complaint that we are not allowed to deal with. These are:

• products or services that are not rented or bought from member companies; 
   
• the location of telegraph poles and mobile phone masts; 
   
• cable and wiring inside your property; 
   
• the content of internet sites- such as adverts or pop- ups; 
   
• the content of calls, emails, text messages, or any other type of message; 
   
• complaints about premium rate service providers - such as competition or voting lines starting with an 09 number; 
   
• problems that we think would be better dealt with by courts, arbitration services or other complaints procedures; 
   
• problems that are already being dealt with by courts or other complaints procedures; 
   
• employment and staff issues in member companies;
   
• cases that we consider unjustified or malicious;
   
• commercial decisions made by member companies about whether to provide a product or service, and the terms under which they may be provided - such as the prices charged for monthly line rental;  
   
• disagreements between providers of telecoms services about providing those services.