Important Message : Our online complaint form is temporaraly unavailable, please use the contact us section of our website

We are an Ombudsman Service for public communication providers (PCP) and their customers.

   This website will tell you what we do and how to use the Service.

Otelo is the Office of the Telecommunications Ombudsman. Our job is to sort out disagreements between public communications providers and their customers. We provide a free and independent service that has been approved by the regulator (Ofcom). Our job is to investigate complaints fairly by listening to both sides of the story and looking at the facts.

We can consider a complaint if the company that you can't agree with, has chosen to become one of our members. Our current members cover more than 96% of the fixed line telephone market, over 55% of the mobile telephone market and 33% of the internet service provider (ISP) market.

To find out if your Company is a member of Otelo, please visit the Membership page.