Otelo is the Office of the Telecommunications Ombudsman. Our job is to sort out disagreements between public communications providers and consumers using their services.

 To find out if the company you use is a member of Otelo, please visit the Membership page.

We have around 300 member companies from the UK  fixed line (land line) , mobile phone and  internet service providers (ISP) markets.

 If the company that you want to complain about is a member of Otelo and we accept your complaint we will :

• provide you with  a free and independent service that has been approved by the UK regulator Ofcom;
• investigate your complaints fairly by listening to both sides of the story and byl ooking at the facts;
• provide you with a resolution to your complaint and if you accept our resolution;
• make sure that the company does what we have asked for in our final decision.

Like any service, there are rules about when we can and cannot accept your complaint, and rules about the types of complaints that we can look at. This website will tell you what we do and how to use Otelo's service.