We receive a lot of emails and letters about complaints we cannot help with.

Please remember that there are rules about when we can accept a complaint. If after looking through the website you remain unsure if your complaint is one that we can handle, please give us a call, Monday to Friday 9am - 5pm

If you contact us please provide your name and your postal address.

Our Address

Otelo, PO Box 730, Warrington, WA4 6WU

Our email address is:

enquiries@otelo.org.uk 

Our phone number is:

0845 050 1614

Our new 03 number is:  

0330 440 1614

Fax 0330 440 1615

Our regional phone number is:

01925 430 049

Our textphone number is:

0845 051 1513 or 18001 01925 430886

Our fax Number is:

0845 050 1615 or 01925 430059 

We are pleased to take calls from those using RNID Typetalk Relay and TextDirect Services.